Tuesday, December 18, 2007
Whatever Happened to ......... Customer Service???
Twice this week I've had my panties in a bind over CUSTOMER NO SERVICE! The first time was when I ordered a U.S. made military (Marine) flag as a gift for my dad for Christmas. This took place over the internet and within a minute I realized I should have ordered two flag clips so he could fly the flag. I called the company and asked them to include said clips so I wouldn't have to pay an additional $7 dollars shipping. The clips are cheap ... under a buck for two and I would have gladly paid for them. My reply was that they have no way to intervene an order once it's placed ... well phooey. Really now, how hard would it be for someone to call over to the warehouse and ask them to put in two little old clips! That will be the last time I buy from this company (U.S. Flags) ... But it was my purchase of a new tv today that really infuriated me to no end. And just what did Mrs. Mac find you ask??? Not one ... no ... but TWO manuals BOTH IN SPANISH!!!!!!!!! No big deal right?? So I gave old Walmart a call and they don't even have the phone number for Sony. Of course the manual has a Spanish number and website to contact ... but there's just one problem. Last time I checked I was living in the U.S.A. and the national language was supposed to be English ... and I don't exactly remember my conversational Spanish from high school ... not like that would do me any good. So I go on-line to Sony and get their customer service number. By the slight accent of the young lady I spoke with, I'm sure my call was sent to a foreign country. She informs me that she cannot send me a manual, but will email me one. Being that I don't want the copy sent via an email ... but instead would prefer an actual 3-D manual, I began to complain to her that that would not be acceptable and to put me through to her supervisor .... dead silence for many minutes followed. I think the call was lost, oops! By now I have found another website where I can order and pay $5 plus shipping for an ENGLISH manual ... but I'm not going to do it, no siree. If they can't at least send me an ENGLISH manual at their expense, then I may just have to take back the TV and exchange it for one that comes with an ENGLISH manual. Thank you for letting me vent ... I'm taking a deep breath ... sigh ... sigh ..... OK ... I'm much better now.